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FAQ's

Do you have a loyalty program?

Yes, we love to reward our loyal customers! You can read more about our Rewards program here

How do I use my Hero Rewards?

Log onto your account here. If you’re on a desktop, click “Insider Points” on the lower left corner of your screen. If you’re on a mobile device, click the coin icon. If you are eligible to redeem points, you will see a button to trade your points for a discount or freebie on your next purchase.

Are your product safe for pregnancy and breastfeeding?

We always suggest you reach out to your doctor to confirm since every pregnancy is different!

Are your products good for under 18?

Our products are tested on consumers 18+. We suggest chatting with your child's doctor before use to confirm.

Are Hero boxes recyclable?

Starting in May 2021, Hero will be rolling out new boxes that are Forest Stewardship Council (FSC)-approved for recycling. Simply check for the FSC label and recycle your box.

Are Hero bottles and tubes recyclable?

Clear Collective Exfoliating Jelly Cleanser The cleanser bottle is recyclable, but remove the white pump before recycling because it contains a metal spring. Clear Collective Balancing Capsule Toner The toner bottle is recyclable, but remove the cap before recycling because it contains a steel weight and a mix of plastics (PP, PE and ABS). Clear Collective Clarifying Prebiotic Moisturizer All of the packaging (both the tube and cap) is recyclable. Rescue Balm All of the packaging (both the tube and cap) is recyclable. Lightning Wand Mini The cap and bottle are both recyclable. Before recycling, remove the stainless steel rollerball by facing the rollerball away from you and squeezing the bottle until it pops out. Lightning Wand Full Size Due to the complex composition of the stainless steel rollerball, the Lightning Wand Full Size product is not recyclable. Pro Tip: When recycling your Hero empties, remember to flatten the boxes and rinse out your bottles and tubes with very hot water to ensure they end up getting processed by your recycling service provider.

I want to stock Hero at my store or spa. Is this a possibility?

We are not seeking wholesale accounts at this time.

Are Hero products FSA eligible?

Yes, for the most part. You should check your FSA provider to see if Hero Cosmetics products are eligible, because FSA programs can differ from one another.

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Heads up, redeeming points for a discount reward is non-reversible.

Discount codes cannot be applied to carts with other discounts, promotions, or subscriptions.