How do I sign up for the rewards program? Does it cost anything?
Signing up is 100% free, and it will never cost you anything to earn points. Simply create an account by clicking here
and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning points!
Where can I find all of my rewards account info?
Simply log into your account and click on the Rewards section! From there, you can view your rewards balance, points activity, ways to earn, and available rewards.
How do I redeem my points?
Exchanging your points for great rewards couldn't be easier! Simply add the reward product you want to your cart by clicking the 'Redeem' button to redeem points for your chosen reward. Rewards can be added from the rewards page, the rewards section of your account page, or in your cart.
How do points convert to dollars?
20 points = $1 dollar in rewards.
Higher tiers in the VIP tier program earn more points at a quicker rate, but 20 points will always equal $1 dollar. For example, as a base level The Skin Ace, you will earn 1 point for every dollar you spend. So, if you spend $20, you'll earn 20 points (which equals $1 in rewards).
When you move up to become The Glow Pro, you will be earning points1.5x as fast. So if you spend $20, you'll earn 30 points (which equals $1.50 in rewards).
How is my VIP tier determined?
Your VIP tier is determined by the amount you spend. Once you are in the Glow Pro tier, you will be in that tier for one year from the date you earned the tier.
To reach the Glow Pro, you must spend $75. Once you qualify, you will instantly move up and have access to that tier's perks through the rolling calendar year from the date you earned the tier.
When does my VIP tier expire?
Once you are in The Glow Pro, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status!
Why didn’t I earn points on my purchase?
Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us here
to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.
I should have earned points for a purchase, but I didn’t see my account balance change. Did I get credit?
Yes! The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:
1. Try to refresh your browser.
2. Try to log out and then back in to your account.
3. Check your reward activity in your rewards account to see if the points were added without you realizing it. Your balance acitivity will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
If you still feel like your points balance is not accurate you can contact our team here
and they will look into the issue for you.
I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?
Referred friends must be a first time customer in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on this page or through your account.
Points will be added to your account as soon as your friend completes their first purchase on our website.
When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your balance activity within your account to see a list of any points that you have received for referrals.
How is my VIP free shipping applied at checkout?
As a The Glow Pro, your free shipping will be automatically applied at checkout – just remember to make sure you're signed in! Please note free shipping applies only to domestic shipping within the US.